- Categories
- Computers and Electronics
- Internet
Download Article
Quick ways to troubleshoot Crunchyroll when it's not working or showing a black screen
Explore this Article
IN THIS ARTICLE
1Update Google Chrome.
2Turn off extensions.
3Clear your cache.
4Allow pop-up permissions.
5Check your internet connection.
6Check the DownDetector.
7Reset Google Chrome.
+Show 4 more...
-Show less...
Other Sections
Related Articles
References
Written byRain Kengly
Last Updated: June 18, 2023Fact Checked
Download Article
Are you having trouble using the Crunchyroll website on Google Chrome? If you're seeing a black screen, the "Oops! Something went wrong" error, or if videos aren't loading, there could be a problem with your browser's settings or with Crunchyroll itself. Luckily, there are plenty of easy fixes to try. This wikiHow will show you how to fix Crunchyroll on Google Chrome using your Windows or Mac computer.
Things You Should Know
- Update Google Chrome. Click "⋮" → "Settings" → "About Chrome". Available updates will begin installing automatically.
- Turn off any extensions. Click "⋮" → "Settings" → "Extensions" → toggle off all extensions.
- Allow pop-up permissions in "Settings" → "Privacy and security" → "Site settings" → "Pop-ups and redirects". Add Crunchyroll.
1
Update Google Chrome.
Download Article
Make sure Google Chrome is up-to-date. Updates often include various bug fixes. If you don't have automatic updates on, you can manually update Chrome. After it's updated, refresh Crunchyroll to load it again. Follow these steps to update:
- Click ⋮ in the top-right corner.
- Click Settings.
- Click About Chrome in the left panel.
- Any available updates will begin downloading automatically.
- Click Relaunch to restart Chrome.
Advertisem*nt
2
Turn off extensions.
Download Article
Turn off any active browser extensions. Some extensions may interfere with Crunchyroll's performance. If you have a lot of third-party extensions installed in your browser, turn them off. Then, refresh Crunchyroll to load it again.[1] Do the following:
- Click ⋮ in the top-right corner.
- Click Settings.
- Click Extensions.
- Toggle off all extensions.
3
Clear your cache.
Download Article
Delete your cache to clear stored information. A full cache can make it hard for your browser to run properly. Luckily, it can be done in a few simple steps. Once the cache is cleared, refresh Crunchyroll to load it again. Do the following:
- Click ⋮ in the top-right corner.
- Click Settings.
- Click Privacy and security.
- Click Clear browsing data.
- Check the boxes for Cached images and files and Cookies and other site data.
- If there are other boxes checked, uncheck them.
- Click Clear data.
Advertisem*nt
4
Allow pop-up permissions.
Download Article
Edit your permissions to allow pop-ups. Google Chrome will block pop-ups by default, but you may need to allow this permission for Crunchyroll for it to work properly. Once the website is given permission, refresh Crunchyroll to load it again. Do the following:
- Click ⋮ in the top-right corner.
- Click Settings.
- Click Privacy and security.
- Click Site settings.
- Click Pop-ups and redirects.
- Click Add next to Allowed to send pop-ups and use redirects.
- Enter https://www.crunchyroll.com/ in the field.
- Click Add.
5
Check your internet connection.
Download Article
6
Check the DownDetector.
Download Article
Check DownDetector for Crunchyroll's status. If there's a problem with Crunchyroll itself, you can find reports on DownDetector. You'll be able to see a chart of recent outages and their current status. If there are reported outages, you may need to wait some time for the servers to be fixed internally before you can watch Crunchyroll again.
7
Reset Google Chrome.
Download Article
Reset Google Chrome to its default settings. If you tinkered with your browser's settings, you may have unknowingly disabled a feature needed by Crunchyroll. In this case, you can restore Chrome's settings to its default. Then, refresh Crunchyroll to load it again. Do the following:
- Click ⋮ in the top-right corner.
- Click Settings.
- Click Reset settings.
- Click Restore settings to their original defaults.
- Click Reset settings again.
Advertisem*nt
Expert Q&A
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Advertisem*nt
You Might Also Like
Advertisem*nt
About This Article
![Crunchyroll Not Working in Chrome? Here Are 7 Easy Fixes (31) Crunchyroll Not Working in Chrome? Here Are 7 Easy Fixes (31)](https://i0.wp.com/www.wikihow.com/images/thumb/c/cb/Rain_Kengly..png/-crop-100-100-100px-Rain_Kengly..png)
Written by:
Rain Kengly
wikiHow Technology Writer
This article was co-authored by wikiHow staff writer, Rain Kengly. Rain Kengly is a wikiHow Technology Writer. As a storytelling enthusiast with a penchant for technology, they hope to create long-lasting connections with readers from all around the globe. Rain graduated from San Francisco State University with a BA in Cinema. This article has been viewed 31,915 times.
How helpful is this?
Co-authors: 3
Updated: June 18, 2023
Views:31,915
Categories: Internet
In other languages
- Send fan mail to authors
Thanks to all authors for creating a page that has been read 31,915 times.
Is this article up to date?
Advertisem*nt