9 Ways to Fix Crunchyroll App Not Working or Loading on Your Phone (2024)

Regular anime watchers are no strangers to Crunchyroll. You can use the Crunchyroll Android and iOS app to scroll between different genres, check out the latest episodes, or listen to the latest anime-themed music. However, this is all for naught if the Crunchyroll app is not working or loading on your mobile.

First, you must check if your network connection is working as expected. If the issue persists, check the app and the corresponding device settings to ensure all is in order. Keep reading to learn how to do this and more on Android and iPhone.

1. Check Your Internet Connection

The Crunchyroll app uses internet, Wi-Fi or mobile data, to stream content on your phone. So, if your internet speed is inadequate or constantly fluctuating, it might not load Crunchyroll videos properly. To check if this is the case, run a speed test and check your current internet speed.

Alternatively, open a streaming app, like YouTube or Netflix, and play a video. If the video is constantly buffering or streaming at low quality, switch from mobile data to Wi-Fi. Or, if it is unavailable, enable and disable Airplane Mode. Then, check again to see if your internet speed has stabilized.

2. Check App Server Status

If a new show or episode of a popular show has been recently released, it can overload or crash Crunchyroll’s servers. This will cause the app to slow down or not work at all. To check this, head to Downdetector’s Crunchyroll server status page and see if any recent reports have been made. If so, wait before using the app again.

3. Restart Your Phone

If you repeatedly experience issues with one or more apps, restart your phone to fix them. This will help resolve any temporary system bugs or glitches causing the apps to error out or not work at all. Here’s how to do it on Android and iPhone.

On Android

Step 1: Long-press the Power button to open the Power menu.

Step 2: Here, tap on Restart.

On iPhone

Step 1:Depending on your device model, turn off your iPhone by following these steps:

• For iPhone SE 1st gen, 5s, 5c, and 5:Long-press the top button.
• For iPhone SE 2nd gen onwards, 7, and 8:Long-press the side button.
• For iPhone X and above:Long-press the power and any volume buttons simultaneously.

Step 2: Hold and drag the slider till the end. Wait for the screen to go blank.

Step 3: Now, long-press the Power button until the Apple logo appears on the screen. Release the Power button.

Wait for your iPhone to finish restarting. Then, open the Crunchyroll app again to see if it is working as expected.

4. Turn off VPN

If you try to watch a show currently unavailable in your country, route the Crunchyroll app through a VPN. However, this can throttle your internet connection, causing issues when streaming at full HD. When this happens, try disconnecting the VPN and using the app again. However, this will cause certain titles not to work, especially if they’re unavailable for your location.

Here’s how to do it.

Step 1: Open the relevant VPN app on your device.

Step 2: Here, tap on Disconnect.

Wait for the VPN app to disconnect completely and the Wi-Fi or mobile data icon to appear in the top menu. Then, try using the Crunchyroll app again.

Also Read: How to fix Crunchyroll not working with VPN

5. Clear App Cache on Android

Your Crunchyroll app accumulates cache as you use it. This is then used to help make your app experience better, like decreasing the app loading time. However, if this cache gets corrupted or too big, it might cause issues like the Crunchyroll app not working.

In this case, clear the cache for the Crunchyroll app using your Android device’s settings menu. Here’s how.

Step 1: Open the Settings app and tap on Apps.

Step 2: Scroll down and tap on Crunchyroll.

Step 3: Tap on Storage.

Step 4: Then, tap on Clear cache.

And while the option to clear the cache is unavailable for iOS users, you can consider offloading the Crunchyroll app instead.

6. Try Changing the Audio Language

The Crunchyroll app has options to help you set the language for your shows app-wide. However, if your language preferences are unavailable for the selected show, it might cause the Crunchyroll app to show the “Oops, something went wrong” error. When this happens, try changing the audio language option in the app and check again. Here’s how.

Step 1: Open the Crunchyroll mobile app and, from the menu options, tap on Account.

Step 2: Once your account settings open, go to the Preferences section and tap on Audio Language.

Step 3: Here, select another audio language.

Now open the title again and try playing it. If the error message is still visible, continue to the next fix.

7. Turn Off Casting

Using the Crunchyroll mobile app, you can cast to another device, like your Google TV, Fire TV Stick, etc., as long as it has the Crunchyroll app installed. However, this can cause the Crunchyroll app not to work or completely crash on your mobile. In this case, turn off casting and check again. Here’s how to do it.

Step 1: Open the Crunchyroll app and tap on the cast icon. You can also do it from play controls.

Once the list of connected devices opens, tap on the relevant one to stop casting. Now, try playing the title again within the Crunchyroll mobile app to see if this fixes the issue.

8. Update Crunchyroll App

Updating your apps ensures they get the latest security updates and bug fixes. And while apps usually auto-update, you can manually check for updates, especially if you previously disabled automatic app updates. Once done, it can help fix the Crunchyroll app not working issue. Here’s how.

Step 1: Depending on your device, go to the relevant app page and check.

Update Crunchyroll on iPhone

Update Crunchyroll on Android

Step 2: If available, tap on Update.

9. Uninstall and Reinstall Crunchyroll

If the Crunchyroll app still displays the “Oops, something went wrong” error, uninstall the app from your mobile device. Once done, it will delete any custom app settings, causing it to error. Then, install the app again to see if the issue is fixed. Follow the below steps to do it.

On Android

Step 1: Long-press on the Crunchyroll Android app, and once the options appear, tap on Uninstall.

Step 2: Tap on OK to confirm. Wait for the app to finish uninstalling.

Step 3: Then, download the Crunchyroll app again from the Google Play Store. Sign in again to access your account.

Download Crunchyroll on Android

On iPhone

Step 1: Long-press the Crunchyroll app. Then, tap on Remove App.

Step 2: Tap on Delete App. If prompted, tap on Delete to confirm.

Step 3: Now, go to the App Store and reinstall the Crunchyroll app.

Download Crunchyroll on iPhone

Finish the sign-in process and open any title on the Crunchyroll app to check if the issue has been resolved.

Get Crunchyroll App Working Again

Interruptions during streaming can spoil the experience. So, we hope this article helped you fix the Crunchyroll app not working or loading issue on your Android and iPhone. You can also check our article if you’re unable to log into Crunchyroll.